Installation & setup
From the one-line installer to connecting your account and hardware.
Follow the setup guide →Talk to Layer400What are you
What are you
working on?
A home receiver, an existing aircraft feed or a deployment for your organisation—we’ll help you find the right next step.
Chat is usually available 08:00–21:00 UK time. Just want to share an idea or report a problem? Leave feedback below—no live conversation needed.
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Your ideas & experiences
Leave us feedback.
What could we improve? What’s working well? Send a message for the team to read—you don’t need to stay online.
Receiver support
Get back to your build.
Use the chat button to send us a message. Include the exact error, your receiver version and the step you were on.
Something is not working
Separate a local connection, hardware, reception or upload problem before changing settings.
Find the problem →Updates & recovery
Work with the right signed file and find out what happened if an update was interrupted.
Read the update guide →Business enquiries
Tell us about your site.
Start with the location, the kind of site and the outcome you need. We can work through the equipment and delivery detail together.
A useful first message
“We operate a solar farm near [place]. We’d like to understand nearby drone broadcasts and need help planning the receiver positions.”
What happens next
We’ll discuss the requirements and confirm what can be supplied, installed and supported. Any commercial scope is agreed before you commit.
Prepare a deployment brief →Keeping in touch
Leave a message. Come back to the conversation.
Chat asks for your name and email so we know who we’re speaking with. Keep the conversation available in the same browser to see our reply; email replies are not available yet. We may be away during opening hours, so a message does not always get an immediate response.
Do not send passwords, private keys or your receiver setup file. For information requests, see the receiver privacy notice and terms and policies.